- Maintain the Resort’s customer service standards and uphold the mission statement through the strict follow up of the hospitality rules - Maintain and abide to time clock rules, report to work area on time - Keep high grooming standard at all times and keep work area clean and organized - Wear, maintain and follow uniform standards at all times - Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately - Use guest etiquette at all times - Follow proper handling procedures of inquiries/requests and complaints standards and maintain the guest satisfaction at all times - Use proper telephone etiquette and answering techniques when answering the telephone - Anticipate guest’s needs, respond promptly and acknowledge all guests at all times - Maintain positive guest relations at all times - Follow proper emergency and safety procedures at all times - Assist all disabled guests, catering to their special needs as much as possible Requirements - Able to communicate in English, Spanish, Dutch and Papiamento - Strong physical condition - Knowledge of plumbing, electrical and general maintenance What We Offer Grow opportunity, Trainings ,Attractive Salary, Team Work, and Pleasant work environment