Front Desk Agent Position Summary - Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system - Reconcile all daily accounting data, both manual and computerized. - Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers - Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security - Prepared all month end production reports and ensured accuracy of each Requirements Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. • Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. • Recognized for ability to handle and resolve confrontational guest situations • Provided excellent customer service, tourism information and completed end of shift reports. • Read through logs to determine the day’s events in order to best accommodate all guests. • Responded to guest inquiries and in a timely, friendly, and efficient manner. • Provided driving and/or walking directions to guests to local destinations • Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions • Assisted fellow team members and other departments wherever necessary to maintain positive working relationships • Provided or obtain accurate information What We Offer We offer trainings and Pleasant work environment.